SAP Commerce Cloud 2205 Release Highlights

And real-time insights fuel discovery and visualization tools that uncover customer interests, behavior, and sentiments. Each Industry Accelerator has a ready-to-launch storefront for rapid time-to-value and several bespoke features. Also, through self-service options like “Organization Management,” where customers can define order approval workflows, and “Quote Negotiation”, where customers can request quotes to be reviewed by managers. The checkout has B2B-friendly features like PO number entry, auto-replenish, and the ability to charge an account rather than a credit card.

sap commerce cloud features

Will share our experience with migration and our usage of new features soon. The foundation of a successful digital commerce business is a secure eCommerce platform. Cyber security involves conformity of protocols, intelligent detection of security loopholes, and proactive monitoring of systems. The security measures will span across browsers, applications, networks, and servers. There are many benefits to a fully composable commerce platform, but big tradeoff for that extra freedom and flexibility. To succeed with fully composable commerce, you need a high degree of digital maturity and skilled IT resources.

Built-In, Comprehensive Capabilities

Users can even use SmartEdit to build on top of old designs on multiple storefronts to maintain a consistent customer view. From here, users can effortlessly catalog products by diverse attributes, and bulk-edit, bulk-publish, and bulk-upload multiple products simultaneously, saving time and ensuring consistency. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Promote offerings that are valuable to your customers and business with real-time personalization, recommendations, and merchandising.

To avoid this risk, the content needs to be escaped properly to prevent it from being wrongly interpreted. The Payment Card Industry Data Security Standards help protect the safety of payment data for all entities that store, process, or transmit cardholder data. These standards set the technical and operational requirements for organizations accepting or processing payment transactions. Now that SAP Commerce Cloud is live, it’s time to transition to ongoing governance and adoption. Engage with subject matter experts on new feature enhancements and explore SAP Commerce Cloud product development roadmap.

Verify standards of performance, security, and quality required to deploy a successful solution with the SAP Readiness Check. Then, request a system analysis and summary of findings with the CQC for Deployment Readiness. When clicking a node of a nested component, the sub-nodes (sub-level nested components) are displayed and highlighted in the storefront view. When clicking a content slot node or a component in that node, you are automatically brought to to the selected content slot/component in the storefront view, and the content slot/component is highlighted as well. Multi-site support is implemented to enable data isolation for a certain site.

We’ve rebranded it and it is now available as SAP Commerce Cloud, Composable Storefront, a fully supported enterprise product from SAP. All five platforms have pre-built integrations using SAP Cloud Platform Integration. Together they assemble to form a highly comprehensive CRM and customer experience solution, fit for any sizable omnichannel business generating around $10M+. 3rd party software integrations are possible, but not pre-built as with Core dna. Our vision in SAP Commerce Cloud is to enable every enterprise to continuously deliver connected, trusted, and sustainable digital commerce experiences. When we look towards our future roadmap, we identified 5 dimensions for our key investments.

It’s highly integrated within its ecosystem

For security reasons, all default users are disabled and come with no preconfigured passwords. Only the main Administrator user password needs to be set beforehand to be able to build and initialize the system. Staying agile is key to delivering an outstanding customer experience that differentiates your business and creates loyal customers. An integrated and scalable enterprise-grade digital commerce platform can help you fuel innovation and drive profitable growth.

sap commerce cloud features

This solution allows us to view and manage customer orders from start to finish, streamlining order fulfillment, and improving the shopping experience. SAP Commerce Cloud Order Management gives the customers a range of buying, collection and returning options while completing orders quickly and efficiently. You can use machine learning to send behavior-based recommendations to enhance conversions.

Industry-specific features

Its online community is weaker and less vibrant than many other platforms like Magento and Shopify. Commerce Cloud doesn’t come cheap; their prices are at the upper end of the spectrum with some customers paying over $1M per year for their SAP Hybris platform. Customer data patterns are recorded and put to great use, enhancing engagement through optimized experiences. A central feature is its conversational AI chatbots, which promise natural, lifelike conversations. If the bot can’t help, it transfers the customer and all the information provided to a human agent. Different companies use varied combinations of go-to-market models, which means reaching customers through multiple and diverse touchpoints.

  • By moving to a proven, innovative commerce platform, you can unlock business agility, secure your margins, and future-proof your CX strategy.
  • The SAP Commerce Cloud works wonders to streamline your ecommerce business.
  • You get a full e-commerce application with all the necessary connections available on day one.
  • This blog highlights some of the new features and enhancements in this latest May release and other recent innovation highlights, and provides helpful resources for you to take advantage of them.
  • A combination of intuitive, self-service capabilities and AI-powered merchandising, guided selling, assisted service, and chatbots further aid the buying process and drive more profit at a lower cost of ownership.
  • Different companies use varied combinations of go-to-market models, which means reaching customers through multiple and diverse touchpoints.

Salesforce Commerce Cloud’s licensing model is also based on a retailer’s gross merchandise volume , with the average percentage being around 2% – 3% for businesses turning over between $5m and $25m. Once you’re turning over $800,000 per month, the fee turns into a revenue-sharing model, set at 0.25% of revenue with a maximum $40,000 per month. Agents can perform all interactions (answer queries, issue refunds, create sales orders, etc.) from one interface, so there’s no need to mess around opening new windows or switching screens. Users can create multi-channel campaigns (email, social, SMS, etc.) and configured them to trigger automatically in response to customer engagement.

SAP Commerce Cloud 2211 Release Highlights

This blog highlights some of the new features and enhancements in this latest May release and other recent innovation highlights, and provides helpful resources for you to take advantage of them. Operate your online marketplace, build and expand online offerings to third-party channel partners, and control sap e commerce module quality to limit risks and drive growth. Explore how the SAP Commerce Marketplace Management application by Mirakl supports retail, manufacturing, and wholesale distribution organizations. The solution provides users with one inherent benefit — not needing to worry about their infrastructure.

SAP Commerce Cloud is a B2B and B2C e-commerce platform used by large enterprise organizations to deliver rich omnichannel experiences to customers, from content management to personalization and order processing. SAP Commerce Cloud solutions provide businesses with a trusted e-commerce platform that helps innovate at scale and tap enterprise-wide data to boost profits and customer satisfaction. The tailored portfolio of services help you achieve faster time-to-market, increase project quality, and improve your ROI.

sap commerce cloud features

Customers are continuously expecting more frictionless, seamless experiences. Delivering an immersive and interactive storefront across physical and digital is critical to fulfilling those expectations and driving engagement and loyalty among your customer base. In this release, we’re including our battle-tested modern storefront, previously made available as open-source project Spartacus.

One Integrated Source for Enterprise-Wide Insights

If an authorized user is reassigned to a different branch of the organization, the access to any previous orders are removed, this includes both personal and non-personal orders. The access to non-personal orders is limited only to read access, any follow-up operations such as order cancelation or return are not possible. It benefits from excellent internationalization thanks to multi-language, multi-site, and multi-currency support. The Industry Accelerators with their plug-and-play storefronts are ideal for a diverse range of sectors.

SAP Commerce Cloud

Order management represents a significant challenge for companies operating on multiple channels and from numerous physical locations. It caters to the unique needs and desires of every customer by delivering personalized experiences from acquisition through to retention, unifying all touchpoints on a global scale. Ensuring frictionless buying experiences with request for Quote support for both SAP CPQ and SAP Variant Configuration and Pricing. Major framework and library upgrades, including Java, Mockito, Groovy, allow for enhanced security, improved maintainability/support, and new feature/language/syntax capabilities.

SAP Commerce Cloud Platform is Simple, Faster and Scalable

It’s a robust platform with lots of features, and this makes it hard to use. Intensive training is necessary to become a proficient user, and the learning curve for developers is steep. This can be incredibly hard to manage, creating complexity and data fragmentation for the seller, lack of personalization and reliability for the customer, and can lead to higher costs for both.

Drive Frictionless Experiences with an Extensible, API-enabled Headless Cloud Platform

At SAP, we’re invested in helping you reach your full commerce potential and optimize your business growth. Agile innovations and intelligent decision-making are made easier with SAP Commerce Cloud, an enterprise-grade platform that can scale and grow your business. Expand beyond traditional channels and devices with an extensible, API-enabled headless cloud platform allowing rapid innovation and agility. The SAP Product Content Management solution enables you to consolidate product data and catalogs centrally and publish them in various channels. SAP Commerce cloud is an enterprise e-commerce platform used to provide highly complex scenarios. It focuses on creating an end-to-end buying process and detailed levels of scalability and performance.

AI-powered personalized recommendations across all touchpoints, SAP Commerce Cloud gives you the tools to position the right product to the right customer at the right time. This blog highlights the top features and enhancements recently released for SAP Commerce Cloud. Please join our webcast on December 8that 10AM EST to learn more and chat with our experts. Before deploying SAP Commerce in production, the tech team must ensure that the configuration is secure. If you index user-generated content like reviews or comments, then keep in mind that cross-site scripting attacks are a risk if the search results are shown.


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